Public Storage - Scottsdale - 8889 E Desert Cove Ave

Don’t use this facility. Despite phone and online info, no on-site manager when drove there to resolve and complete rental of units. Office under construction. Took several calls to corporate to conclude rental. On move in day, no manager immediately available, gate blocked by semi truck. When finally got inside gate, no directions or map of any kind to help finds my 2 units. Had movers on clock with me and paid for 2 additional hours because could not find units. Email from storage that said directions to unit only gave directions to facility. Employee finally showed up but he didn’t know where units were either! He walked in and out of entire facility trying to find them. When finally did, moved into one unit. Misdirection try second unit do had my movers pushing dolly up and down rows to find it. When did, tony elevator that would not accommodate dolly so had to load by hand into elevator. Contrary to advertised “elevator access,” passengers not allowed on elevator so had to walk with bad knee up outside stairs to get to unit then unload elevator. Wrong purchased lock on one unit so had to wait substitution of correct one. By the way, “level 1” really means level 2 upstairs…. All in all horrible experience. Don’t use this facility. Asked corporate to call me to discuss some compensation for all of this. 48 hours has passed with no call. Guess they don’t really care about customer experience.

Clean, convenient, friendly, easy access.

I love Public storage specially at this location, 101 & Shea. I set everything up online scheduled my appointment arrived and met Anna for checkin. She was amazing so nice and had an answer to all my questions. It only took a few minutes I got my keys to my unit was very clean and I was ready to move in that day. They are all set up with the Covid safety and cleanliness.