CubeSmart Self Storage - Surprise - 15821 North Dysart Road

Office Staff was very friendly and worked quickly to get me in my unit. when showing me the unit that was reserved for me, they quickly notice the door was a bit heavy and they didn't want me to struggle with it so they instantly moved me to the next door unit which was working properly. i appreciated that they took my needs into consideration. very respectful!

Kaneesha and her staff made my difficult move much better with their knowledge and help. Good people!

Facility is good - access easy. Checkin staff are very friendly and courteous. Price quoted was good. As part of check in we were informed there was a monthly insurance charge which would add one third to the price quoted. Fortunately our homeowners insurance covers it, but we had to get them to email proof before we could check in. What is disturbing is that the insurance charge was not mentioned during our initial phone call. We mentioned this to the person who checked us in and she told us it is CubeSmart's policy not to disclose the insurance requirement until they have you in the office ready to check in. She said a manager specifically "counseled" her when the manager heard her telling a caller about the insurance. Since we were comparing prices, I consider this deceptive advertising. Everything else about the place is great, but BEWARE hidden insurance charges!