West Coast Self-Storage Daly City

WE had purchased the insurance~ A totally waste... they refused to help us when truck locked up( not driveable) and we couldnt get it to unlock (move steering wheel). The girl said," she had no idea what to do? she didnt know anything mechanical!" She said," WE had to contact tow company "on our own" with a cell phone"!. We are seniors and do not Have cell phones. They REFUSED to help us! it took 3 hours to get it resolved... We had to get a friend to help us...then we got a flat tire - Tow truck driver said, the tire was balled not safe! and again they would not help us. They refused to make a call to tow company again....they said," it was too much trouble to relay the info to tow company".... ???? We could not use our own AAA service, since it was considered a commercial vehicle as rented. Again it took another 3 hours to get any help...they even hung up on us saying," they could not help.. then why did we even rent from them and get the insurance in the first place.??? Horrible and very frustrating nightmare for us. THEY DONT DESERVE TO BE IN BUSINESS! Not even a half of star. Zero!

The facility is clean and nice

It's a brand new facility, so the units are spotless, but they're advertising low prices that the staff knows nothing about and have no intention of following for more than a month (or two if they're feeling really generous). The real price is double the advertised price.