Public Storage - Pasadena - 171 S Arroyo Parkway

Booking a 10x30 unit was easy. Lots of paperwork, including insurance that i agreed at the time to buy -- rather than go home and check my homeowners policy ( which I plan to do.) Because the rental started mid-month, I paid the pro-rated amount, with the balance of like $128 due by the 24th of the next month. It was somewhat convoluted, but I understood the request. A week or so later, on the 5th of the month, I get a call from the manager stating that all rents are due on the 1st and that i owed the $128. I reminded her that my paperwork stated I had until the 24th. She pauses while she looks at my account, and says "...oh. Yes, the $128 is due on the 24th. Is that when we can expect payment?" I reply yes, if not sooner. Why she didn't check my account in the first place is perplexing. Secondly, we have a lot of boxes, shelving, appliances and furniture to store in our unit. I have drawn out to scale the placement of the shelving, and the major pieces to be sure they fit, and to save time in placement. The unit is sold as 10' x 30'. To be sure I measured -- and though the width is indeed 10'-0", the depth of the unit is 29'-3". Now 7" in depth may not appear like much, but can make a difference when placing 18 shelf units of various lengths, or allowing for the overlfow of a 3 bedroom house's contents. Maybe deeply embedded in the several pages of fine print there is a disclaimer that unit measurements are approximate -- but this discovery was disappointing to say the least. I hate having to use storage units, as they are extremely expensive, but the only solution for the time we will need it.

The office personnel was good. The problem was that the elevator near my unit was out. Had to use the one on the other side of the building

Our first time to rent a storage unit. The staff was very helpful and made it an easy. The facility is clean and accessible.