Public Storage - Pinole - 2624 Appian Way

Stacy was AWESOME! Great customer service!

While I adore the manager Stacey, her professionalism and the ease of renting there, I did not care at all for the man who works there. The one who said he wouldn't give me the cart unless I gave him my driver's license. He did not specify that he'd be keeping it in his hand while also holding a clip board and papers and showing the property to potential renters. I find this unprofessional with such an important piece of identification. After all, you already have everything in my file short of my fingerprints and my first born child. I was also right in front near the gate in full view of the office. When he said "I need to see your ID" I thought he meant he would write down my CDL# and hand it back. When I asked him where he was going with it, he said he couldn't let me have the cart if I didn't let him keep it. A little bit more professionalism please! A very disappointing incident!

This is our second time renting here. We love Stacey's friendly and professional manner. We feel safe leaving our belongings here.