Public Storage - Pleasant Hill - 245 Hookston Road

Everybody went above and beyond the Call of Duty to help me from calling the 800 number to the on-site manager.

Alejandra and Victoria are both helpful and friendly. These are two hard working ladies. I initially got a small unit and have now upgraded. The switch was easy and fairly fast. They are both very explanatory, making everything clear prior to having customers sign the paperwork, and when I've had to call them, they are very professional and clear in their answers. I chose this location because it's close to home, but I will remain at this location because of the service and the good vibes!

I was told I had to get insurance through them for the unit because most rental insurance policies do not cover storage units, which was untrue. Also, they raised the rental price on the unit after six months, another thing I did not know....seems to be a lot of misinformation. Prefer if they were honest and upfront. Do not get insurance with them if you have rental insurance- you are most likely covered.