Public Storage - San Jose - 684 Lenfest Rd

I have a fairly large number of grievances. I find the necessity to purchase locks an unnecessary exploitation. In fact, when I first went onto the storage unit it was already locked with the Public storage’s lock and we had to jostle with it till we realised and had to go back all the way to call the manager. The locks can easily be part of the rental. I find the entry/exit rules weird. First, it’s not possible to exit the facility after 6pm — which makes it impossible to move in after 5pm (working hours). However, in the specific facility I was moving into, the manager leaves at 5pm (which we were never told). It makes it impossible to move after 4 pm, and we had to return twice without actually being able to move our stuff. I had to pay quite a lot additionally for renting the trucks twice. The third time, when we did come in the morning to move. We found the manager absent and gone for the next hour. How understaffed is the facility? Unable to acquire a moving dolly, we had to wait before moving out stuff again. In my storage unit itself, the lights were not functional and it was pain to move in our stuff where we had to use mobile flashlights just to put out stuff in. We also found a weird plastic bag just sitting on top of the unit, raising questions about the hygiene. The facility also did not ensure mandatory masking on entry to premise. It was uncomfortable being in proximity of unmasked tenants (again understaffed). Overall, I was fairly dissatisfied with the moving experience and ended up costing way more money than the prices displayed online.

The staff was amazing and very helpful. The process was quick and easy. Great prices too!

Stephanie helped walk us through the process of renting a storage unit. We needed a storage unit on short notice and she helped us with size change, an easy access unit on the first floor, carts to move and paperwork. She was so nice and a good stress reliever on a rainy Sunday of heavy moving. I would recommend this clean facility and these helpful girls to all needing storage. And they took the care with the coronavirus in place with one customer at a time as well, wiping down the area and wearing masks and gloves. Thank You Stephanie! Thank yo