Public Storage - Stockton - 3901 West Ln

initially on the first day I went to rent my storage, the girl who was helping me (wonﾃ｢竄ｬ邃｢t list her name because I donﾃ｢竄ｬ邃｢t want her to get in trouble) but after she helped me right up and make my payments she asked me to do the survey I said yes but when we finished all the paper work/payment she asked me to open up my phone so she can guide me to where I would do the survey. I opened it and went to it but as I was about to type she was telling me what to put. Everyone has their own opinions and we are adults, so I was a little irritated that she wanted me to put exactly what she was saying so I did let her know it is my survey. I believe that day I didnﾃ｢竄ｬ邃｢t even leave the survey. I am leaving the survey now because I have had issues with my rental since the day I had rented it. Itﾃ｢竄ｬ邃｢s a little frustrating when I am being changed extra fees due to something that wasnﾃ｢竄ｬ邃｢t my fault. Then when I ask for a refund itﾃ｢竄ｬ邃｢s not being refunded to me, itﾃ｢竄ｬ邃｢s going into my account for my next billing cycle. I donﾃ｢竄ｬ邃｢t feel that any of the managers have been too helpful or even offered different promotions. I rented my unit on 12/5/2020 and since then I have had issues. it has only been almost a total of 7 days. Huge red flag and iﾃ｢竄ｬ邃｢m not offered any deals for all of this inconvenience during a pandemic

Your Manager at the West Lane property(Pooja) is a great representation of Public Storage. From the time she took my initial call about storing my RV trailer to getting situated and stored. Top notch Manager. She is definitely an asset to your company. Thanks

Great place very friendly an very helpful really nice place