Public Storage - Ventura - 6435 Ventura Blvd

The person who was in the office was very nice and presentable however, I believe certain things should be explained thoroughly before someone rents an inside unit that is upstairs. I was told that there were carts available for us. I was not told that you had to stop at the office leave your id and that there were only two for a facility that has well more than a hundred units. Every other storage facility I have rented with and a few were ever a lower price all had at least 3-4 carts at the elevators in each building and some even had some for use on the upper levels. The way this place is set up if you are on any kind of schedule you are out of luck if you want a cart. Also when asked what time the person maybe leaving for their break so I could work around that I was told he couldn't tell me. Had I known about the true use and polices of the carts I would have gone somewhere else.

Staff was very helpful and move in was quick and easy!

The customer service is very wonderful, the location is ideal, prices are excellent, and over all, I am really satisfied with Public Storage.