Mini U Storage - AAA County Line

Compared to competitive sites, this facility is way down near the bottom of the list. Why? First of all, setting up an account takes twice as long as at other places (for example, ExtraSpace Storage, who do all processing on-line). Second, you cannot setup automatic payment. ExtraSpace Storage offered that and it took an extra five seconds to set it up, so now it is 'set and forget.' Third, I had to send in proof of insurance (my fault as I had brought in a copy of an expired policy)--but they could not take it by email, it HAD to be sent by FAX, which for most home users is an extra pain in the arse. Fourth, and real frosting on this cake, they offered me a voucher for tickets to a Avalanche or Colorado Rockies game. Since I live out of the country and was here only for a couple of weeks, I chose the Avalanche. I received instructions on how to log in to their on-line site to be provided with a list of games for which I could use the voucher. It turns out that when you go to that website, the ONLY option is for Rockies--so in effective, this was a 'false benefit' offered by the office. When I called to ask about it, the office simply told me that he would have to pass on the complain to the owners, who just happened to be out for a few days for the holidays, and just long enough that I will be overseas by the time it gets fixed--if it does. It is a reasonable facility, conveniently located, with average prices, but they are certainly not a modern business using modern business techniques but their competitors certainly do.

Good staff is friendly and informative