Prime Storage - Danbury - Great Pasture Rd

See above. Thank you , Prime! See note above about my very good experience

I got a 10x20 temp controlled unit. Price was very reasonable. It’s a new facility so very clean. Gentlemen at front desk was very thorough and sociable. He answered all my questions and then some.

Worst part of website was it was difficult to secure promotional rate before a live body came on before I could complete the on-line application. Afterwards when I attempted to load my insurance information, the site told me that my reservation had been cancelled, the day before my guaranteed reservation was to expire. Then when I attempted to use the CHATBOX feature, it did not understand my complaint, even with multiple attempts. BAD AI!! The next day, I visited the on-site manager who was waiting for me and stated that the website should not have given a cancellation message. He processed my insurance paperwork and removed the charge for Premiers insurance plan. He did apologize for the website errors and the human intervention problems. Also, he has had other complaints about the CHATBOX feature. He was going to forward my complaint to his area manager.