Public Storage - Boynton Beach - 3400 S Congress Ave

Great experience! I worked with Sherry who was caring and genuinely interested in my needs. Have run into a couple of other employees who were super friendly as well! The building/grounds are always clean as well!

Two Things- 1. When we got our unit we denied getting insurance for it. The very next day I got a call/voicemail in the morning saying that "they needed to speak to me as soon as possible regarding an URGENT MATTER". Obviously I immediately started thinking the worst.. fire, flood, robbery. But when I called it wasn't any of those things. The URGENT MATTER was that we needed to sign our automatic payment form. NOT AN URGENT MATTER. But I was sent into panic mode for literally no reason. 2. We purchased a lock because the one I had was barely too thick to fit on the door. That night we looked it up online and saw that Walmart had the same exact locks for half the price. (So much for everything Public Storage sells being 30% off, it's so overpriced even with 30% off it's still more expensive). So the next morning we called Public Storage to see if we could return the lock, the woman said "she thinks so but was unsure and to just come in and we can figure it out". So we go to Walmart buy the new lock and go to Public Storage. Then they say "Sorry no returns on locks because you could have copied the key." First of all, how would we even be able to locate the lock again in that huge storage facility. How would we even know if it was resold or who it was resold to? So basically we were ripped off about $10 for a lock that was "30% off" then our time was wasted because we had to go back to Walmart to return the lock we had just purchased and we weren't able to make the return. So far I can't say we're impressed.

EVERYTHING WAS GREAT