Public Storage - Clearwater - 16079 US Hwy 19 North

Trying to get to speak with a live person is difficult. When I did finally speak with the ladies @ 66th location and went in person they were delightful. Unfortunately, when we opened #153 @ 16079 US Hwy 19, we found the ceiling had deteriorated with moisture and mold and pieces of it were falling into our belongings. When I tried to speak with someone about it today just to report it, she told me that she couldn't discuss it with me because it was not my name in the unit, however, when I tried to explain, this unit is for a business and that person is no longer employed with us, she told me she couldn't speak with me, that I would have to get that person to call them. The ladies @ 66th saw my email was the same and I showed them my card with Executive Director on it, they allowed me to make the switch and sent an email to me showing the closing of that unit. Again, I tried to explain that to the lady I spoke with this afternoon, she said we can go round and round about this, but I can't talk with you about it. Horrible customer service.

Jerry was awesome. Very kind and helpful.

Very helpful, maintained and respected social distancing along with a face mask, easy to work with, informative and fairly priced.