Midgard Self Storage - Naples - 15600 Old 41 N

Sales person on phone told us office was open till 8:00. Got there at 6:30 and they were closed. Closing time online and on door also said 8:00. Went back the next day and they were unable to show unit because of their lock system being down. I returned to the office only to be chewed out by property manager Jessica for entering through the wrong door. At this point I will take my business elsewhere.

The facility was clean and ready for moving the items in. Staff were helpful in showing the location by actually getting on a golf cart and bringing me to the unit.

I missed my payment due to loss of job, a $20 fee was added. Thatﾃ｢竄ｬ邃｢s fine, but when I was late then the second month by a week, I went to my account to pay it after starting a new job, and there are over $120 late fees added this month and goes up every day. I keep trying to call and message and even call main company number and still no answer only option to leave voicemail which they donﾃ｢竄ｬ邃｢t return call. DONT BE LATE!! Must not have read the fine print. Just terrible customer service, they want me to pay but they canﾃ｢竄ｬ邃｢t even answer a phone there.