Public Storage - New Port Richey - 6613 State Road 54

Vivi was so helpful but she could use an assistant. Her full attention should be customer service not cleaning bathrooms.

I made a reservation online. Somehow location was no where close to where it was supposed to be. Finally got to the site just before the gates closed. I was on the phone with a customer service rep. the entire time. The gate code would not work. The rep helped me. I was in the facility put the code in to get inside the building and it said to call this number because it was closed I called said number and what a nightmare! Did all the prompts to be able to speak with a human only never got a human. Instead it was every imaginable offer for DirecTV car insurance quote if I was over 50 blah blah blah and never got a customer service rep at all over 40 minutes of calling this number over and over again trying different prompts because I'm not interested in DirecTV and auto insurance quotes I have been in tears for over an hour and still no customer service rep. I went online for public storage got an 844 number call that and it was some body that had been hired to sell storage units for multiple places! It's still wasn't a public storage rep! I'm still sitting in the parking lot my car loaded I can't get inside to the unit that I have paid for online and I'm crying because I have been through so much hell trying to reach somebody. NOBODY should have to go through this!! NOBODY!

First day of move in was great with no issues. Second time we had to wait almost 20 minutes for a cart. Someone had brought down a lot of furniture from an upper floor and left it in the lobby for hours. Other than that, everything has been great.