SmartStop Self Storage - Oxford - 11203 US 301

Although I have paid my monthly rents on time and in full, their disorganized accounting department has me in default. My attempts to prove that I have paid my rents has been dismissed and, today, while I was in the office trying to settle my account, I learned that my unit was about to be auctioned--today. I just returned from 4 months travels, had received no notice of the impending auction, and, had I not been there in person, I would have come back to an empty unit. As it is, I am locked out of the gate until I come up with their extortionate "late" charges. Run. Don't walk. The prices look low, but you and your belongings are their hostages.

Customer service is a joke here. Manager is aggressive, hostile, argumentative. Then tried to steal my money after hanging up on me 3 times. Still waiting on a call from her district manager Anthony. I had to escalate a complaint to him. Run don't walk.

I had the best service ever. The service rep was very courteous, helpful and efficient. She actually went above and beyond and I will highly recommend this Storage facility to my family and friends.