Midgard Self Storage - Statesboro - 21150 U.S. 80

Just got an email that I lose my privacy on January 1. Will be giving notice of move-out by the end of December. Previously used my own locks, but now they are not only forcing everyone to switch to coded locks, the codes are stored by “a third party vendor,” AND they’re charging $6 a month for the new locks. I did not agree to that and it was not part of my original lease. I did not consent to added equipment, added charges, or the privacy violation. Absolutely would NOT recommend this facility. Additionally, they changed the building lettering/numbering, but did not change the unit numbers, making it difficult to find the correct door for units. On top of that, they constantly increase rental fees, but can’t spend money to fix broken door knobs on buildings.

We get to the storage place. The gate entry was good. We couldn't get our storage unit opened. The lock was malfunctioning. We never got it to open. The only way to talk to someone was virtually in their office. We spent over an hour trying to open the lock code assigned to us . We finally got the lady on the virtual chat in the office to change our unit to another unit next to us. After changing units, that lock unlocked successfully. We were very tired and frustrated. It's very hard to that there was not a physical person on sight to assist us .It took way to long to get our problem solved. Because of the long delay we had to work in the dark to unload our big truck.The virtual lady Lee was trying her best to assist me, and very kind. Even with all the problems with our first impression of the storage place, it was of no fault to Lee that was trying to help with the situation.

Thank you Jeff and Cary at Statesboro storage. I really appreciate your understanding and help. We are grateful and will definitely recommend this storage to friends and family. Thank you.