Hawai'i Self Storage - Kapolei West

The woman who checked me in was awful. She was curt, unfriendly and frankly rude. Your check in docs said if I filled out the online registration and paid that I could go directly to my unit. NOT TRUE! I had to fill out additional paperwork standing there at the counter. When I showed her the docs you sent me, she dismissed it with a wave of her hand. The code did not work. I had to try over and over and finally she gave me a temporary code. Then I had to climb a huge ladder to get to my box. I am 70 years old and would never be able to handle lifting my stuff and climbing the ladder. This should be disclosed beforehand. If your staff had been pleasant and accommodating all this would not be too much. As it was this was an extremely unpleasant experience. Where is my refund?

Appreciate the customer service

The staff was really nice and efficient. Paperwork was completed in no time. The facility is in good condition and itﾃ｢竄ｬ邃｢s clean. I like this location because itﾃ｢竄ｬ邃｢s quiet and it feels safe.