Public Storage - Pearl City - 1200 Kuala St

Needed a short time frame for a storage locker. Friend found a special at Public Storage and put in a reservation. Sean at Halawa contacted me the day before to confirm arrival to review reservation and complete paperwork. Completed paperwork in timely manner. Communication with Sean from start to finish was excellent.

Great staff. Martha was cordial and showed us the area with east.

At the 1200 Kuala location, Angie was fantastic. She was friendly, welcoming and informative. The only thing preventing me from giving 5 stars was a call with Cathy when I called the number listed on the website. This is about a customer service experience I had with Cathy at approximately 2:39 PST on Wednesday June 13, 2018 via the telephone. I called with a simple question, I wanted to figure out what the height of a 5x10 unit is. She explained to me what a 5x5 unit could fit as well as a 5x7.5, neither of which I am interested in. Instead of giving me the dimensions, she told me things I could fit inside such as a king bed and a dining room table, I have neither of these items. She then explained I could fit 50 boxes in a 5x5 room, once again something I don't need. A "box" is not a unit of measure as not all boxes are the same size. She said the 5x10 could fit a studio apartment, something I have never had. I tried to clarify that all I wanted has the height dimension of the unit, then she tells me I am being rude. This confused me because she was not answering my question so I thought if I clarified my question she could give me an answer instead of giving me answers that did not apply. Eventually, while still telling me I was being rude, she said she did not know the height dimension of the unit. This is an acceptable answer in that each unit may be different, which is why I called in the first place. I do not feel I was being rude and it was her that was hostile. She kept saying I was interrupting her but on my end of the phone, there was a break in the conversation so there may have been a delay in my cell service which to her may have sounded like I was interrupting her. Her tone was not one that I would expect from such a large company with a good reputation. My family uses public storage and my experiences so far have been great. I write this not to complain but to hopefully improve the overall phone customer service. Cathy did not listen to my question because if she did, she could have simply told me that there are no exact heights and each unit is different. Thank you for your time.