Public Storage - Pearl City - 1200 Kuala St

Fast, friendly, exceptional service! I would recommend my friends to store their items here!!! Reserved my unit online, got a call, went in and everything was smooth sailing. Took a look at the size to see if it was a right fit...met my needs, signed the paperwork and moved my things...saved me time and energy! If I have any problems or questions the staff is friendly, knowledgeable and helpful. I love this place!!!!

I couldn't make up my mind as to the size of the unit. The staff was patient and showed me several different sizes twice (because I went two times). they have specials which I actually got a better deal in person than the online price. I'm very happy with my storage unit. It's convenient, clean, great accessible hours and it hold all my stuff!

The staff is generally courteous with the minor details. There is one of the younger girls that is very personable & acknowledges everyone with a warm greeting. Nonetheless, we have been a long time tenant & have noticed that the facilities have not be maintained. There is general disrepair & the general cleanliness could be improved upon. We have another storage on the other side of the island that allows us to compare. The carpet for the hallways need be to vacuumed if not daily, at least weekly. The restrooms definitely need to be cleaned everyday. Their automatic front door need to be repaired, though they maybe waiting for some replacement parts. During the winter, the air-conditioning in the storage area is just adequate. Whereas during the summer, the temperature is too high. We realize the A/C in the office area is always set low, thus it may seem OK to the staff, but the storage area gets warm during the day during the summer months. The dead florescent lights are not replaced. We feel this is symptomatic of a general malaise & not necessarily bad management. The attention to detail is lacking from the staff. We would like to give a higher rating the next time we are surveyed. This is contingent upon some, if not all of the improvements being attended to. We were considering giving one star lower, because we know that this storage facility has seen better times. As we stated at the introduction, the staff for the most part is friendly & want to give them an opportunity to improve. We debated if a bunch of "minor" defects should equal another "minus" of a star. Best regards,