Storage Star Meridian - E. Franklin

Horrible service! I get having late fees but everyone has financial hardship and I paid them for two years! There was never any kind of assistance and fees were added every few days. You have a late paycheck and you're looking at double the cost. If you come with the rent ready to go and weren't aware of add ons then they would refuse that payment and keep tacking on charges! No staff answer during the day, making you jump through hoops to get them paid. Started moving my stuff to a storage unit outside. Found mice droppings everywhere in the unit! Don't even know what I was paying for! Might as well have set my things outside! Signed my move out paperwork and said I would be by to sweep. Conveniently was informed that I would be charged more money for an empty unit AFTER THE FACT. I'm being charged to sweep an empty unit! A courtesy! Site wasn't even safe! Had my phone stolen with my debit/credit cards. They pulled up surveillance to verify it happened on site. that's it. no help. SO extra fees after the fact, mice in the unit, stolen from while using, and charged fees when I'm not there. Wish I had never picked this place! Treated horribly! Only one staff in the whole business was polite to me.

The place is super clean and modern. Good value and location. 24 hour access is convenient. Temperature is also a great idea.

Office staff answered all question and went above and beyond to make me feel right at home.