Public Storage - Chicago Heights - 1505 Western Ave

I had to pay an additional fee to the moving company to store my belongings overnight due to my unit being locked without my knowledge. I understand the policy of having to lock the units overnight however, this was never mentioned to me nor is it listed in my contract. If I were made aware I needed to provide a lock that day I would've done so. I called customer service and they were unable to locate where it states in my contract the unit will be locked by the facility if a lock is not placed the day of move in. I called the manager at this location Thomas Menard and received a voicemail...After moving my belongings out of the storage unit I was able to speak with Tom in person. He understood my frustration and waived my final bill due to the miscommunication. I appreciated the customer service provided by him and his staff!!

I would recommend this facility to anyone. The service was great Deshayla and Crystal are very pleasant and made the process very easy.??

Great people very nice, Nina is very sweet and great person