CubeSmart Self Storage - Des Plaines

Location good; customer service person as friendly as a drill sergeant or your average stereotypical employee at the Department of Motor Vehicles; but perhaps there's a reason for that: Regional Manager's letter to employees I saw on the desk threatening them with punishment an/or termination for petty violations and for "stealing his time" by taking breaks a few minutes longer than allowed shows that this company is run by penny-pinching, worker-hating scum - again, typical for USA. The space I rented was a half a foot smaller all around but I got no reduction in price for that. Typical ripoff you can expect from every self-storage facility in corrupt USA. Customer service employee illegally tried to foist $12.00/month insurance policy on me I did not need, stating that insurance is required by the lease. Again, typical ripoff swindle the sheep here in USA are all too happy to comply with. I refused to buy insurance and was not charged. The place seems to be pretty well maintained and clean; no after-office-hours public restrooms that I could find; another ripoff. Policy regarding late fees and lien auctions seems slightly less onerous than most of these thieving companies. We'll see.

Very helpful and friendly

fast and friendly, but slow to return calls