Public Storage - Indianapolis - 50 Washington Pointe Drive

Manager was fantastic with service, but we both saw the door of the unit wasn't functioning properly and nothing was done to fix or resolve that day. She offered other units but couldn't get them to me that day as needed. I had no choice but to use the broken unit. It still locks and seems secure, the door would not stay up, which made moving a little inconvenient and difficult.

I have only had my unit since Saturday and I have noticed that there are to many lights out in much needed areas. The lighting to the climate controlled units is pitch black and a lot of lights are not feeling safe with all these lights out.

First let me say that the Property Manager (Manny) has been very helpful in getting items resolved in a most efficient manner. I really believe he has done what he can to get my remaining issue taken care of. If it weren't for one thing, I'd be giving Public Storage location 08371 at 50 Washington Pointe Drive, Indianapolis, IN 46229-2600 a Five Star Rating. Quite simply, the overhead light in the unit does not work. The lights on the two units on either side of this one work fine, but the unit 7006 overhead light does not. I reported this to the Property Manager along with another issue (the door to the unit took two people to open or close it). The door issue was resolved shortly after reporting it on the Public Storage Website. I even received an e-mail from a Mr. Beau Palley when the door issue was to be resolved. And it was. Sadly, the light issue remains in play with no communication as to when it might be resolved. It will really be hard to utilize the storage facility shortly without that overhead light. That said, the facility is serving my needs exactly the way I had anticipated that it would. I rented it with the expectation that the light would be fixed in a timely manner as was the door issue. I do wish to stress I do not believe this is the Property Manager's fault. I feel that Manny has done all that he can in this regard. I feel that someone higher up the management chain will not authorize whatever it will take to get this light fixed.