Public Storage - Baltimore - 820 Kent Ave

My experience at Public Storage at Security and Catonsville was very professional. The staff was very helpful, pleasant and patient. I rented a few storages and haven't had any problems. I'm very satisfied and would recommend Public Storage to another person.

Keith, the property manager who assisted me, was very pleasant and helpful.

This particular site has the most helpful staff. They are very willing to assist. I tip my hat and give my appreciation to the manager Keith. He has the most patient demeanor when being asked a multitude of questions. I come to the site to pay my bill in store and I notice everyone gets the same attention. This gentleman really knows customer service. I had questions regarding a rental increase which I just couldn't understand. I questioned having to keep the insurance which he made me understand was required. After the explanation he advised me of another option,to contact my insurance company to see if there is a clause for coverage of a rental unit. PERFECT!!!! He didn't let me leave unhappy and with an option that may benefit me. I really appreciate him. I was addressed and treated like I mattered. Thank you Keith