Mini U Storage - Novi

I reserved the unit on-line. When we arrived to fill out the documents and get our key, the person who worked with us found the reservation information but quoted us a completely different price. We were also then informed of the one-time fee (nothing on line about this) and also other costs that were a surprise. We like the unit and the location, the security etc., but the on-line order to the reality of the cost was way out of line. Seems to be a big disconnect in the advertising and what the office staff knows. This is not professional. As a result it took over 1 hour to get everything completed. We did finally get the price we were reserved at (I had the documents to prove the on-line price), but that part was not a great experience.

I had a great experience with mini-u storage. I arrived when the employee was on lunch break, so I advise to call before you head over there. Other than that I am happy storing my things at mini-u storage.