Extra Space Storage - 3363 - Arnold - Vogel Road

I didnt have the greatest experience when signing up - I was told one price over the phone, which is what prompted me to come in, and then upon arrival, I was told a higher price. No attempt to satisfy that I had been misinformed. The price was very 'take it or leave it'. This alone was annoying, but I went with it. Now, several months later, my account attempted to auto draft from my account just at the most perfect time when my bank info had been fraudulently taken. My card was deactivated, and because of this, I received a steep late fee of $20 (mind you, this was the first time I had been late on a payment). After discussing with the rep on the phone, which I later found out was the manager, I was told that they only waive late fees if it was LifeStorage's fault - not even for stolen bank info. WOW. Money hungry is what I call that... As soon as this COVID mess has disappeared, I will be switching to a different storage rental company.

Great place! Offered moving truck, clean facility, great customer service!

The staff is friendly and helpful. Itﾃ｢竄ｬ邃｢s very well kept and clean! Finally I feel confident my belongings are safe and secure!