Public Storage - Lake Ronkonkoma - 363 Portion Road

Convenient hours!! not to mention great staff. Sherrel was fantastic making this move go effortlessly and promptly!! Thank you for the great experience!!

This was my second time renting with public storage. My experience here was great. The manager Sherrel was kind and professional.

Facility is ok and does the job . However, I rented a unit and in only 5 months received a nearly 20% rent increase. I called the "need help" number on the website and went in circles with an automated menu. I pressed zero in an attempt to speak to someone and the call disconnected. I then called the local on-site manager who I know has nothing to do with price increases and was told it was to "cover the cost of your unit" (what?). I didn't even want to continue a dead-end conversation and just said ok thank you. Prior to that, I was told I HAD to take out their insurance policy which I thought was odd (the on-site employee insisted). I said my homeowners insurance covers contents in storage and she said it's a PS policy. I then sent an email to PS (unable to speak with anyone) and they replied/apologized that I wasn't required to take THEIR insurance as long as I signed a document stating my contents are being insured privately, so I was able to cancel the policy. I also dislike their procedure of locking the carts at the front office. Whenever I go to retrieve items I have to park down by the storage entrance doors, walk to the office (a separate building a few hundred feet away) and check-out a key then push the cart to the storage unit and load/unload stuff. Then you have to walk the cart back to the office, lock the cart return the key and walk back to the storage entrance. Seriously, are people really stealing carts? Whatever...mine is a temporary rental due to a move and the increase will just motivate me to empty the unit to give it up faster.