Storage Post - Yonkers

I reserved at 5x5 unit online with selfstorage.com, after booking I received a call from a representative from Self storage and we review my reservation together and he "Clearly explained that I had reserved a unit that holds half a room" I made sure to ask him that I reserved a unit and not a locker for $43.00 a month with the first 2 month free and he verified everything with me and even assure me that my items will fit and that I would be able to store even more items if I wanted to because of the size of the unit I had reserved. When I arrived with my items on the date of move in the person there informed me that it was a “LOCKER” and not a “UNIT” that I had reserved and that I must have been an error from the reservation website. I proceeded to show him my print out confirmation and that it clearly show a picture of a unit and not a locker. He looked at my reservation but explained that that was an error and offer to show me a unit on the 5th floor for $73.00 a month. At this point what was I supposed to do, I had my truck fully loaded with my belongings, was I really going to go home and unload all these boxes? Basically I had no other option then to select the unit for $73.00 It did not matter I had a print out confirmation for the same unit for $43.00 on a different floor. I believe this is a very misleading way to get you to go reserve and once you are there with your items ready to move in they claim it’s a "reservation error". Hopefully not all storage companies conduct their reservation in this matter…..

it was fast great and super easy and the free driver and truck was a great idea

Customer service is great