SmartStop Self Storage - Charlotte - 9800 Ardrey Kell Rd

Great experience and fast to reserve and complete paperwork. People are really nice and friendly there. Only concern but not a big deal was the special cylinder lock. They insist on using them and they have no other use or purpose so no one really owns one and must buy it. After leaving I will have a lock that I canﾃ｢竄ｬ邃｢t use anywhere else. I will add it to the other two storage companies locks that I had to purchase in the past.

Made a reservation on-line and was contacted by the office within 24 hrs, paperwork was all completed over the phone in less than 15 mins. Door codes were provided and just as promised the unit lock was left in the unit waiting. (Use their door look, easy $18 and you get the free insurance) Upon arrival the facility was spotless, air conditioned and there were an abundant of carts to assist with the moving of boxes. Honestly a great experience!

Site is well maintained, clean and in a great location. Staff is friendly and everything was explained correctly. Good job!