Life Storage - 4011 - Richmond Heights - Richmond Rd

The storage consultant was EXTREMELY busy, but handled everyone with excellence. Her customer service skills are impeccable. The facility was very clean and I have no concerns about storing my valuables there. HIGHLY RECOMMENDED!

The office was closing at 6pm and I arrived at 545 to find the system down. The manager on-site explained to me how to rent online and I did so without any issues. I received my first month free and had access immediately. The attendant was nice and very helpful., I was unable to use the carts after the office closed but we had our own dolly.

when i called to confirm that i was coming to move in, the employee told me they’d be open til 5, and we got off the phone. when i got there at 4:45 she told me i was too late and check in ends at 4:30 and she was “not going to be leaving a minute late, that i’d have to come back tomorrow”. after pleading with her for a few minutes, explaining that i had a uhaul full of stuff that i couldn’t keep overnight, and her continuing to refuse, she casually mentioned that i could attempt to fill the paperwork out online without her help. that took about 5 minutes and i got it done in time. when i selected my unit online, i made sure to choose the one that said PREMIUM UNIT, first floor, within 1000 feet of entrance. after i paid (more than the promised 29.99 because they don’t tell you that you have to pay for a 20 dollar lock and 15 dollar service charge) i was confirmed with a second floor unit that was pretty difficult to get to. posted over the sign about cart drop off was a printout that said “due to people stealing carts, they must be checked out at the front desk”, which was closed (not a minute late) so i was forced to carry an entire homes worth of furniture what i found out was a total of 5 miles after checking my step counter. a few days later and i can still barely walk.