StorQuest - Happy Valley / Sunnyside

I hate giving bad reviews, but sometimes it feels like a duty, right? TLDR; unreliable and unorganized over several visits, not worth the trouble. I gave this place the benefit of the doubt with our first rocky interaction. We signed up for a space, called ahead to check that our arrival time would work and what we needed to bring, all good. We get there within the timeframe we confirmed on the phone, and a woman I believe was the manager was sitting in her car smoking out front. No biggie, of course, except she informed us she was leaving for her lunch break, and no one would be available to help us check in for 'at least an hour.' We argued back and forth a bit as we had called ahead and were in a time crunch, and eventually she ended up helping us. Great, we moved past it and ended with smiles all around. However, today we needed to get a larger unit, which of course requires checking in at the office again and all. Called ahead to confirm times, but when we get there within the times confirmed, the office is dark and locked up. It is about 10am- not what I would expect lunch time to be, plus again, we had confirmed our arrival window. Super inconvenient, as we were once again working in specific time window, so we moved to one of the much more responsive storage spots in the area and had no trouble, even with a last-minute request.