Storage America - Central Falls

I went to the office after setting up a reservation, I was helped by Candice who was extremely polite, helpful, and professional, this place was very busy and with several rude customers and phone calls, yet her can the others behind the counter maintained efficient and polite service to myself and others. Pricing is very affordable with a wide selection of sizes, the staff has excellent customer service! I think these guys need a raise.

I don't usually write reviews for anything but for this I have to. The elevator is ALWAYS messed up. So if you don't mind using the stairs, it's a good deal. There was an issue with the elevator this past Saturday, was told it would be fixed on Monday. Went on Tuesday and it was barley working and now today (Wednesday) it's down again. Ran into a gentleman the other day that was highly upset removing his stuff from the facility saying there was an issue with the elevator from the previous week he was there. It's clear that it's an on-going problem. The place has 1 elevator and 1 staircase, I'm highly upset about my experience since I got the unit but will keep my stuff there until I have to take it out because removing it now will just be inconvenient and they will not refund my money anyways. Only 1 person is the office is helpful, the other 2 young people have no knowledge of anything. Other storage units cost more but i'm going to guess that's it's worth the money for the hassle that I have been going through since I got the unit. This has REALLY slowed down my moving process as I cannot haul a ton of stuff up through the staircase. However, it is clean and each floor is climate controlled EXCEPT the staircase. The staircase is not like your average stairs at home, think in terms of a HUGE mill staircase which is the same amount has 2 long stairs case in a reg home. This is summer and it is EXTREMELY hot to be moving stuff around, imagine going to the storage unit place with a PACKED car to only find out the elevator is broken. Your only option would be to use the stairs, which I had to and it was hot as hell. I hope this information will be useful to others, again it's probably only worth is if you plan to rent a unit on the 1st floor. Otherwise I would highly suggest looking elsewhere to save yourself the time and energy.

I was in a rush to get a storage unit and i found this place and thank God I did. The lady at the front desk was so friendly and made sure I understood the prices, sizes of storage units, etc. Everyone there made sure I had the best experience and they lived up to it. I would definitely recommend this place to anyone who needs storage. Couldn't have asked for a better place.