Public Storage - Beaufort - 1 Storage Rd

I called the central phone line and reserved a unit one afternoon. While on the phone with central reservation, I was told the unit would be reserved for me for a week and that the manager of the local Public Storage would call me. The next day, I left for work at 6:20 a.m. and didn't return home until about 9:00 p.m. I did not check my email all day but I did go by the storage facility and pay for the unit. My experience with the manager onsite was fine. She was professional and pleasant. When I got home and checked my email, I found an email from Public Storage stating I had to pay for the unit that day (which I did fortunately) or the unit would be given to another customer. That contradicts what I was told on the phone. Also, the email claims I was called several times. I had no missed calls, no voice mails, and no texts that day. I feel the statement is dishonest. The other thing I did not like was that the unit required a special lock you have to buy from Public Storage. It isn't a lock that you can use anywhere else. I do like the security and cleanliness of the storage facility and feel my goods will be quite secure there.

Very enjoyable experience. Thorough, polite and helpful staff.

We needed a storage unit for a few months and I called several in the area. The ones closest to our home had no availability, so I had to look elsewhere. I found two less expensive than Public Storage but when I actually looked at them, I was dismayed ... no gate, no real security ... and in one case the access was not paved. We chose Public Storage and are SO glad we did. Got a discount for booking online, and Property Manager Lashanda proved to be a delight to work with. She's efficient, professional, and personable ... a great combination. The unit itself is clean, in good condition, and there's plenty of room to park and negotiate loading and unloading. I guess a good description would be that Public Storage takes its job seriously, and this is a professional storage center.