Storage Wise of Travelers Rest

While the TR agent, Megan, and home office agents were excellent throughout, I ran into confusing process flaws with registering and entering the facility. They were: 1. When I received the cover letter to register the form read a 10X10 climate control would be $80/month. However when signing and paying it said $90/month. I was told the price had been recently increased but apparently not updated in your advertisement and literature 2. I received my instructions after I signed and paid. However the instructions only gave me the self selected number to enter the large gated and my to unit lock number. Imagine my surprise when I discovered another lock had to be negotiated to enter my unit’s building. Fortunately, a telephone call to your friendly office agent got me the lock number — and she apologized noting that was a flaw in your system with smaller units.

Worked with Tonya to set up the unit. Very helpful and courteous made sure everything was complete

Had my storage unit at this location for around 8 years with no issues before this company took over. In less than two years since they did I've had my unit broken into and over half my stuff stolen due to the gate being left open. It supposedly got struck by lightning and the motor was ruined, but that had happened months before my unit was robbed. Why they hadn't fixed it in that amount of time I don't know.