Mini Storage Depot - Knoxville - Karns

To say the staff here is unprofessional would be an understatement. I was in a situation and had to leave my trailer overnight and they not only immediately had it toad but use a tow company but I couldn't get ahold of for almost a month just to find out they auctioned off my trailer and all the contents. Not only are they very rude they also I have no compassion for anyone in a hard situation. I had offered to even pay as I had left my trailer very out of the way alleviated but they ignored all my emails and messages until it was too late for my belongings. Not even a week after that the gate was somehow damaged and has been for over a month so anybody that wants to convulse right in the place I even think I saw a homeless person or someone possibly squatting in a camper on the premises. Don't let the cleanliness and new facade after place for you it's ran by very impolite and unprofessional staff

I have had some experience with storage room hunting. Not only that but I have lived at a moving center with storage rooms as the spouse of the manager. I learned to compare the product and time the rental to your advantage(like NOT at the end of a month). So I did. There were storage rooms closer to me. Great product but I needed more options. The storage rooms were all booked for months so I looked elsewhere. I found this place online. Drove by checked out the place and was served by a great lady pitch hitting for management. My visit settled my decision but timing was not right. I had a hold placed and checked back with a tweaking of time of contract and size. Great price, my options covered, and the staff exemplary. This is a safe clean storage facility. And I had no problem with the staff at any time.

Stood outside 10 min while staff was on phone..only to be greated at the door by theses words..I was on the phone with a customer...sent there by staff in maryville who stated availability wide open...staff at Knoxville location stated LIMITED AVAILABILITY...confused I left...found a unit in my sz total out the door 57...with huge personable professionalism....