Public Storage - Madison - 201 Williams Ave

Second time I've tried to make a review. Can never get them by phone. Moved out and never could get anyone to close the account. Trying to charge for something I'm not even using. Never again.

I have rented a unit for about 12 months always paid my bill 2 weeks ahead of time. Well I moved out on the 28th of November and did and online vacate on the 29th of November. I tried to reach out to the manager to get a closing on the unit all week. Was in the store on the 3rd of December,lady said she would close the account. As of the 4th of December the account is still open and they are wanting payment for something I am not renting. I will never use this company again or recommend them. Still waiting for closure.

So fair so good. DOM at the Madison TN office was super helpful and nice. Did an awesome job and made sure I had everything I needed. It's only been about a week or so sense I got the unit a little less. But so far so good.