SpareBox Storage - Amarillo - I-40 E

OK, so I pre-pay for the unit and I had auto pay coming out already so they charged my account twice and then they acted like they didn’t and I had to go through customer service to send customer service a copy of my credit card statement to prove that I paid twice and the guy on the other end of the line the customer service guy he told me oh well it says they tried to take it out, but it didn’t go through when it actually did go through and then they had to offer me my money back once they you know did a investigation or whatever and they offered me my money back and then when I went and then he asked me do you want us to refund your card or do you want to just put it on this month rent and I go just put it towards this month’s rent. Then I checked to see what’s going on with my account and I was gonna take the auto pay off so I could just pre-pay it again and they’ve bumped my price from $30/month to $49, with the $12 insurance it went from 42 to 61 per month! I went on this website and got my locked in price for $30 a month and now because I went on and made them account. I held them accountable for trying to take my money and act like it didn’t come out of my account now they raise my price. I’m going to call customer service tomorrow cause they’re closed today and hopefully something will happen. This is ridiculous. I’ve been paying that much for six months. They can’t say I had a promo for that much if I’ve paid that much for six months, they don’t have promos for six months. Very frustrated.

Upon calling facility did not honor agreement. Email stated 1st floor and price as advertised. Than upon calling it was not the same on there end of info that was saved.