Public Storage - Irving - 1212 E Airport Freeway

This is a great location and value for our storage needs. The only issue was the entry code provided did not work. Had to get help and a temporary code to access the storage location.

I scheduled a check-in/move-in date, just to get to the location at 12pm, and the doors are locked, no signage posted on the door, and no one answering the phone. We stood out in the blazing heat for 1 1/2 hours, talked to 4 or 5 different customer service Reps, who all assured me that the location was open, and the personnel must be doing lock checks. We walked the entire premise, and there was no one in site. Finally got a customer service Rep to give me a direct number to a manager. Talked to the manager that calmly said the location closed at 1:30pm,although we had been there since 12pm, with no one in site the entire time we were there. She suggested i go to another location to finish registering. Travelled 15mins to next location, stayed there for over 30mins, and the Rep there was even confused as to why they sent us to their location, when there was a location closer. After getting signed up, we go back to the original location, and now all of a sudden theres a worker present. Expressed my frustrations with the Rep, although its probably not her fault she's covering 3 locations, she showed no concern or care. Then we had to get a unit that was upstairs, and down two long hallways. So what should have been a 30min move at the most, turned into an easy 4 hour process. Communication is key in the customer service industry, and that ball was dropped several times during our process.

Jazmine is a keeper. Smart, efficient plus courteous and respectful. Hope you bumped her wage during these threatening times where she MUST continue to deal up close with her clients both existing AND the unknowns. ??