Public Storage - Irving - 2221 West Walnut Hill Lane

I did my reservation online and picked them because they advertised a particular unit as drive up accessible. Which I paid more for the convenience (where I intended to do first month $1). Get to the property the app was no help in direction or using touchless entry. Got Uhual sick in the wrong driveway and called and told no one could help once i got to the correct place my access code didn't work. once in my unit area smelled like urine. I found my unit to not be drive up access I had a medium usual with a cat dolly and the truck was too wide to fit thru area I called to have unit changed and was told I have to leave by 9 and could not get help to the following morning. After driving across country for 3 days I had no option Since my truck was due back. I left the supervisor a voicemail and haven't heard back