Public Storage - Lewisville - 601 North Stemmons Freeway

The agent that I rented from kept leading me around saying oh I thought this unit was available but it's not. Poor customer service. She also told me that I could use my own lock, came in the next day and the other agent said she doesn't know what she is talking about. So I now have to purchase another lock. They were trying to force me to buy their lock. I said no I will purchase my own. There was another customer who came in at the same time as me and the agent was so condescending to that customer I was absolutely horrified. The agent in the last sentence is apparently the one who lives on site. She is horrible. You need to fire her you are losing business. I will never recommend this site to anyone because of her.

No problems with set up or loading.

While cleanliness, location and availability are all important when looking for storage space, in the end, those specifics are basically the same. What makes this place so special is the attention to detail that Hyanethia takes with customers. She listens, is patient and takes the time to work through a solution. We were really pleased with the outcome and her work. Thank you