Public Storage - McKinney - 4700 Stacy Rd

I was excited to find this new facility opening so close to our home. I inquired and from then on -they wouldn't leave me alone. I was receiving sometimes two calls a day from the call center. I had made an appointment to come in and sign the rental agreement but had to change the date at the last minute. One week later. I mean, really. Up to 6-7 calls a week is beyond ridiculous. I arrived at my scheduled time, and the kid at the front desk was very nice. He fumbled around and didn't really seem to know what he was doing, but he was helpful overall. I was really impressed by the security and also the price -$1 for the first month - plus a $25 one time fee. Ok -so I assumed I would get out of there for $26 for the first month. NO.....I was REQUIRED to have monthly storage insurance which added to the monthly fee. All that "hidden" stuff they don't tell you about. And the lock I was required to buy was ridiculously priced. I spent $60 before I walked out the door. Good thing I only need to rent the space for two months. Overall -we are happy with the space, security and ease of access. Lay off the phone calls, train your associates better, and for goodness sake -please provide a large dumpster on the property for rental customers.

Staff is friendly and helpful, premises was clean and secure. No complaints, would recommend to anyone.