Public Storage - Plano - 6220 Tennyson Pkwy

I was a little thrown when I found out after I arrived at the location that a lock has to be purchased instead of using my own lock. And that I have to purchase insurance from you as part of my monthly fees. None of this is listed on the website where your online special is listed for $1. Just like the admin fees are listed for $24, you should also list the info about the insurance and the lock costs.

Great experience from reserving online through signing for the unit. I must say the only issue I have is the fact that you MUST insure your items in storage. the least monthly amount is 11.00 per month. This seems to be a lot just to store items. Plus this was not mentioned anywhere I found until I was doing the paperwork. One should have the choice to insure ones property or not to insure it. It did not set well with me since I was being forced to insure stuff I really do not care to insure.

I would give a five star if I wasn't informed the cylinder lock before my move in. It caught me cold handed. It was a quality lock but an option not given while I am ready to move in. If it can be stated on the website .org by a staff it would not affect my very positive experience with public storage.