Public Storage - Herndon - 2921 Centreville Road

I had a wonderful experience with the staff, who were very attentive throughout the process. Initially, they contacted me by phone, and I completed my registration online, which went smoothly. I also changed my move-in date without any issues. I rented a 10x10 unit at a fantastic price. I apologize for forgetting the name of the young lady who assisted me; she was exceptional. We had a great time while checking out the unit, and I don’t think I’ve ever laughed so much during a visit to a storage facility. From our conversation, I learned that she works at this location as well as another nearby area.

Customer service was vey helpful and she gave us a very clear instructions on where to go.

We made a reservation for outdoor parking — which requires in person presentation of registration and title. We showed up 2 days prior and they said they had rented the space out. I had spoken to two people after we made the reservation and they said our space would be held until our move in date. Clearly someone there decided otherwise. We had to find another space at another facility on short notice.