Extra Space Storage - 3114 - Virginia Beach - Central Drive

I have had a unit for approximately 4 years. In past year and half there have been several new employees. The building is no longer kept clean, roaches are showing up dead and alive in hallways. Outside the buildings are not kept up. My experience is when things cosmetic go downward the more important things plummet also. After arriving on several occasions to a secure code door being left open, people blocking exits and the employees will not address time has come to move. I think the last straw was walking in the bathroom with tiolet paper all over floor and trash overflowing. I no longer feel as facility is safe, clean or secure.

Unfortunately I had a conflict with another person that rented a space at this facility, i store my vehicle at this facility and needed the other renter just to move his vehicle for a quick minute so I was able to back my car out of unit. The other renter became irate using treating language and bodily harm, i reported this information to those at the front office they took immediate action with the other individual (renter) come to find out that with his actions and words he was asked to clean out his unit and leave the grounds. It was great to see that Life Storage and it's employees have the backs of the average Joe's just trying to go from day to day without any hassls especially when all this gentleman had to do was move his truck out of the way. So two thumbs up to storage facility as well the employees that had my back, Thanks Again Chris Combies

I found the staff very friendly and helpful in both storage space selection and reviewing operating the new cylinder lock operation. I would definitely recommend this facility.