Public Storage - Virginia Beach - 448 S Independence Blvd

very happy with the service

Great customer service

We have been renting with Public Storage for almost a year and a half. Our rent was going up and we were looking to downsize. I reserved a smaller unit online and Debbie followed up with a phone call. I mentioned we had been in a couple of weeks earlier to see a smaller unit and told her where our current unit was located. I asked if we could get the smaller unit as close as possible to our current unit. Move in day she surprised us with a unit directly across from the current one which was a Godsend. The only downside was that even though we had started a new contract for the smaller unit the special online incentive of the first month for $1 would not be honored because we already had a unit. I did not understand why this would be since we were not transferring but starting another new contract. The last month was not pro-rated either. So that part didn't set well with me but last time and this time the personnel was helpful and friendly and the location is convenient.