Public Storage - Kent - 23439 Pacific Hwy S

The service I received from Tina was above and beyond the call of service. The one complaint that I have is the true size of the unit. I rented a 10 by 20 and in the process of filling it up realized that the size wasn't right. The width is 9 ft 4 which is fine, but when you measure the length and it comes up 18 ft 2 inches, that's not ok. If you tell me it's a 10 by 18 and it's somewhat smaller I am ok with that, but not almost 2 ft smaller, that's not ok. Lets be fair with the sizing of the units 10 by 20 is 10 by 20 not 10 by 18 NIck Arnold

Overall, my experience with Public Storage has been good. After making reservation online, I visited the location chosen. The staff were friendly and knowledgeable. The only 2 negative things I can think of, are: 1. The cost of the cylinder lock was not discussed. When looking at the unit, I was told it can with a cylinder lock. Then when I went to pay for the unit, a cost of $17.99 was added to my bill. 2. I found 3 screws when moving into the unit and have found additional nails and screws in the area outside my unit every time I have gone there. We are talking a total of 4 times now. I mentioned it to the manager and she said she had just been transfered to that location and that she was in the process of cleaning it up. Hope this information is helpful.